A year of caring is thousands of small moments. When someone finally asks you to describe it, you're being asked to remember what you were too tired to write down.
So most people reconstruct a year in a fortnight, from memory, under pressure. The record they hand over is thinner than the life it describes, and nobody reading it knows that.
For anyone supporting someone, with or without a diagnosis
You don't need a diagnosis, a plan or a referral to start. If you support someone and the days take more than anyone sees, record the impact on daily life as it happens, so their story is told as it is.
Still waiting for answers
On a waitlist for an assessment, or told to come back in six months. The record starts now, not when the letter arrives.
The diagnosis doesn't tell it
Two people with the same diagnosis can live very different days. The record shows what it's actually like for yours.
Good days and bad days
When things change from week to week, one appointment only ever sees one day. Months of entries show the pattern.
Hard to see from the outside
Anxiety, fatigue, sensory overload, the meltdown after school. What others don't see still gets written down.
The NDIS and Thriving Kids both ask how daily life is affected
Thriving Kids began in October 2026 for children aged 8 and under, and the Securing the NDIS for Future Generations Act passed in August 2026, with changes rolling out through to 2028. The direction is the same in both: less weight on a diagnosis, more on what a person needs and can do in everyday life.
Support based on need, not a diagnosis
A new program for children aged 8 and under with developmental delay or autism and low to moderate support needs. No diagnosis is required. What you've noticed at home is part of how a child's needs are understood.
A Healthy Kids Check at age three
A new Medicare check with the GP looks at a three-year-old's development. Months of dated notes say more than what you can remember in a fifteen-minute appointment.
You have to say what has changed, and prove it
A plan reassessment can now only be requested by the participant, their nominee or child representative, and the request must explain what has changed and include supporting evidence. Without a record, that request is written from memory.
Functional capacity, not diagnosis
Access will rest on a standardised assessment of functional capacity and the impact of permanent impairment on everyday life. Existing participants are reassessed over the three years that follow.
Reassessed under the new rules
Children with developmental delay or autism and low to moderate support needs are expected to move to Thriving Kids, while children with significant and permanent disability stay on the NDIS. A record kept over months shows the level of need as it really is.
Good days are the problem
Conditions that fluctuate, or that are less visible and harder to quantify, face the most scrutiny. An assessment on a good day describes a good day. A record kept across months describes the life.
Fifteen seconds now beats two weeks of catching up later
Say one sentence and move on. Come back tonight, or next week, and add to it if you want to. A record built in seconds is a record that actually gets built.
Say what happened
In the car, in a waiting room, at 11pm. Hold the button and talk the way you'd tell a friend. No forms, nothing to choose from a list.
Vera writes it down properly
Vera is our AI assistant. She drafts a clear, factual entry from what you said, dates and times it, and suggests the area of daily life and the plan goal it relates to. Your original words are always kept.
Build a document when you need one
Choose what it's for and the dates it covers. Everything you've recorded becomes a document someone will actually read, in about a minute.
Written for the person reading it
A summary, the key activities of daily life affected, every entry in full, and an index of the letters and photos behind it. Dated, ordered and sealed so it can't be edited after you send it.
During this three-day period, Marlow had difficulty settling to sleep after a day at vacation care, and on a subsequent night did not fall asleep until after midnight, waking twice and needing her mother to settle her each time. Getting dressed took over an hour on one morning, with help needed for buttons and socks. She was unable to manage the noise at a supermarket, covered her ears, and sat on the floor near the checkout until they left. A visual checklist on the fridge supported Marlow to make her own sandwich independently, and she was proud of what she had done.
Drafted by an AI assistant only from notes the carer recorded at the time. It adds no facts and makes no clinical judgement. The carer reviewed and approved it. The complete entry log is at Appendix A, in the carer's own words.
The carer's own assessment at the time of recording, not a clinical rating.
This is the most private thing you own
You're writing down someone's hardest days. We treat that accordingly.
Your record is kept in Australia
Your entries, documents and reports are stored and backed up in Sydney, and Vera runs on servers in Australia. If you dictate, Apple's speech recognition may process the audio outside Australia. Typing avoids that.
Nobody sees it unless you send it
No data sold, no ads and no tracking. The only exception is if the law requires us to disclose it, such as a court order. Every report you send is logged, so you know who has what, and you can close a shared link at any time.
It works with no signal
Record anywhere. It saves on your phone and syncs when you're back. Nothing is lost waiting for a connection.
Stopping costs you nothing
If you stop subscribing, everything you recorded stays readable and exportable. You just can't add new entries until you subscribe again.
What happened between sessions, recorded when it happened
Most of what you need happened weeks ago, to someone who was exhausted at the time. What you usually get is a summary shaped by whatever happened this morning, and the strategy you set last visit gets reported as "yeah, pretty good".
A family using Impact Vault arrives with what actually happened: when, how often, and what they tried. You spend the session on the work instead of the reconstruction.
Order free flyers for your practiceYour clients turn up to things with something to show
A plan review, a therapy appointment, a reassessment, a school meeting, a hospital admission. You already know how each of those goes when there is no record: weeks of reconstruction, a thin document, and a decision made on less than the family lives with.
Recommend it once at plan start and the record builds itself. The document is descriptive and dated, and makes no claims about what should be funded, which is what makes it usable.
7 days of recording included, then choose how to pay
The 7 days start with your first entry, need no card, and never turn into a charge by themselves. When they end, you choose whether to subscribe. Prices in Australian dollars, including GST.
In the app, through Apple. Cancel any time in your Apple ID settings.
In the app, through Apple. Renews each year unless you cancel in your Apple ID settings.
For plan managers, coordinators and organisations. Paid by invoice (bank transfer or card) and activated with a one-use code. It does not renew automatically. Request an invoice
What people ask before they start
Do I need an NDIS plan to use it?+
No. Impact Vault works whether or not the person you care for has an NDIS plan. Plenty of people start before they have one: while applying, while waiting for an access decision, after being turned down, or with no plans to apply at all.
A dated record of daily life helps anywhere someone asks what caring actually involves. That includes an NDIS access request, Thriving Kids intake, school meetings, GP and specialist appointments, carer support applications and reviews of a decision.
Linking entries to plan goals is optional. Without a plan, entries are still sorted by area of daily life.
Does it work with Thriving Kids?+
Yes. Impact Vault works alongside Thriving Kids, though it isn't part of it. Thriving Kids supports children aged 8 and under, and no diagnosis is required. Families are asked what they've noticed and what their child needs day to day.
A dated record lets you answer that from months of notes rather than memory, whether you're talking to an educator, a maternal and child health nurse, a GP or your state's Thriving Kids intake.
My child is under 8 and on the NDIS. What changes?+
Nothing changes to NDIS access until 1 January 2028. After that, children with developmental delay or autism and low to moderate support needs are expected to be reassessed, and children with significant and permanent disability stay on the NDIS.
We can't tell you which applies to your child, and we can't influence the outcome. What a record does is show the level of need as it really is, across good days and hard ones, so whoever assesses your child sees more than a single appointment.
Will using Impact Vault get us funding?+
We can't promise that, and neither can anyone else. Every application, review and assessment is decided on the person's own circumstances by whoever makes the decision.
Impact Vault helps you keep a dated record of daily life and turn it into a document. What it's used for, and what's decided, is outside our control, and we aren't responsible for the outcome.
What does it cost?+
7 days of recording are included, with no card needed. They never turn into a charge by themselves.
After that, subscribe in the app for A$16.99 a month or A$179 a year, billed through Apple. Subscriptions renew automatically until you cancel in your Apple ID settings.
Plan managers, coordinators and organisations can buy twelve months for one participant for A$149 by invoice. It does not renew automatically.
Can a plan manager or coordinator pay for it?+
Yes. They can ask for an invoice: A$149 for twelve months for one participant, with the participant's details and the period covered. It can be paid by bank transfer or card. Once it's paid, we send a one-use access code. Whether it can be paid from a plan depends on that plan and is for the plan manager to decide. We don't advise on it. Buying it for someone gives no access to their record. Request an invoice
What happens to my record if I stop paying?+
It stays readable and exportable. You can't add new entries until you subscribe again, but nothing you recorded is locked away or deleted.
Who can see what I record?+
Only you, unless you send a report to someone. The one exception is if the law requires us to disclose it, such as a court order. We don't sell data and there are no ads in the app. Every report you send is logged. The NDIA, therapists and coordinators have no access, and neither does anyone who paid for your subscription.
The app doesn't collect usage statistics. If we add them, they'll be optional, off unless you tick the box, never include what you write, and never be linked to your name or account.
Where is my information stored?+
Your entries, documents and reports are stored and backed up in Sydney, and Vera runs on servers in Australia. A working copy is kept on your phone so the app works without signal.
If you dictate, Apple's speech recognition may process the audio outside Australia. Apple handles App Store payments, and invoice payments go through our accounting and card providers.
Does Vera rewrite what I say?+
She drafts a clear, factual version of what you said, and your original words are always kept in the record. You see her draft, can change any of it, or can skip her and save your own words. Nothing is filed until you've seen it.
When you build a report, the summary is written with AI help and labelled as such. You see it, and can reword anything, before it's sealed.
Can I record about someone else?+
Yes, if you have their agreement or the legal authority to act for them. For a child, that's a parent or guardian. The app asks you to confirm this when you add them.
What am I agreeing to when I sign up?+
To create an account you tick one box agreeing to our Terms and Privacy Policy. It's never pre-ticked, and we record which version you agreed to.
When you add the person you support, you confirm you have their agreement or the authority to keep a record about them. Anything else, such as including your own caring record in a report, is asked separately, each time, and is never pre-ticked.
Can I record for more than one person?+
One person per account for now. If you care for more than one person, each needs their own account.
Can I delete something I shared by mistake?+
Yes. You can delete a document or a report. It's removed from your vault straight away and any links you've shared stop working. You have 30 days to put it back, but any links you'd shared stay closed, so share it again if someone still needs it. After that it's permanently deleted, and it's gone from our backups within about two months. Your log isn't affected. A PDF you've already emailed can't be recalled.
How do I cancel?+
App Store subscriptions are cancelled in your Apple ID settings, at any time up to 24 hours before the next renewal. Access runs to the end of the period you've paid for. Refunds for App Store purchases are handled by Apple. Invoiced access doesn't renew, so there's nothing to cancel. Your rights under the Australian Consumer Law always apply.
Is it on Android?+
Yes. Impact Vault Support is on Google Play for Android and on the App Store for iPhone.
Get the app
The waitlist is over. Impact Vault Support is now on iPhone and Android.
