Questions, or something wrong?
Email us and a person will answer. Include the email address you signed in with, so we can find your account.
Signing in
Forgotten your password? On the sign-in screen, tap Forgot password and we'll email you a code to set a new one.
Your subscription
Subscriptions are billed and managed by Apple. To cancel, open Settings on your iPhone, tap your name, then Subscriptions, then Impact Vault. Cancel at least 24 hours before it renews.
On a new phone, sign in and tap Restore Purchases.
Paying through a plan manager
We can issue a tax invoice with the participant's details and the period covered. Once it's paid, we send an access code.
To use the code, go to Account, then Your access. Request an invoice
Deleting your account
Email us from the address you signed in with and we'll delete your account and records. Deleting your account doesn't cancel an Apple subscription, so cancel that too.
Privacy
To access or correct your information, or to make a complaint, email us and mark it for the Privacy Officer. Read the privacy policy